Frequently Asked Questions
When it comes to your well-being, we expect you to have questions. View our Frequently Asked Questions and get in touch if your questions aren’t answered!
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When you call our Portsmouth office at 603-431-6703 or our Exeter office at 603-772-2710, Monday-Friday 8:00am to 5:00pm, you will be connected with the Admissions Department. When you speak with an Admissions Representative, they will gather a very brief history from you and tell you about our current intake process.
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Both offices have staff members who just complete intake assessments. In some cases, your intake could be scheduled with an intake clinician. He or she will complete the initial assessment and facilitate a transfer to the clinician who will provide your on-going treatment. In other cases, you may have your intake with the clinician who will provide your treatment. Either way you will be informed by the Intake Representative at the time you schedule your appointment.
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We understand that there are times when a client and their provider do not connect. It may be a personality issue or style of treatment that prevents a good, solid therapeutic relationship from forming. We honor your requests for change and encourage you to discuss this with your current provider to reach a resolution.
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We offer a sliding fee scale for consumers residing in Eastern Rockingham County who meet the necessary criteria. Charges vary according to the services provided and length of appointment. Our Intake Representative will explain in detail the cost of treatment when you call.
We also are considered “in-network” with the following commercial insurance plans:
- Aetna
- Ambetter
- Anthem
- Cigna
- Optum
- Tricare
- Tufts
- Wellcare
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Each individual’s needs are unique. During your intake assessment, your clinician will discuss what form of treatment, i.e. individual therapy, family therapy, medication management, etc. you would most benefit from and how often the sessions will be scheduled.
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Previous and current clients must sign a Release of Information form to request copies of their own records or those of minor children. Release forms can be mailed or faxed, or they can be obtained during usual business hours at the reception desk at both the Portsmouth and Exeter offices. The first 25 pages are provided to the client at no charge, with a charge of 25 cents per page thereafter. Processing time for all requests is approximately 10 business days. Please keep in mind that adult records are retained for 7 years following termination of services, and children’s records are kept for 7 years after the child turns 18. A parent or guardian must authorize release of records of children under the age of 18. Once the client has reached age 18, he or she must authorize release of his or her own records. Please contact the Medical Records Department at 603-431-6703 to request a release form.
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At the request of the client/legal guardian or third party and with a signed release.
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At the request of the client/legal guardian or third party and with a signed release, copies can be sent at a charge of 50 cents per page, as allowed by NH State Law.
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There are a few things you can do to help. Most importantly, if you feel your friend may harm himself or herself call 911. If you don’t believe they are in immediate danger, you can let them know that you’ve noticed a difference in them, that they seem sad, and you are worried. You can give them our phone number and gently suggest that they call and speak with someone. The NH Rapid Response Access Point Behavioral Crisis Number is available 24/7 at 833-710-6477.
